K-Electric is harnessing modern technologies and digitization for better customer services. One such initiative is introducing WhatsApp 24/7 service for a better customer experience.
The WhatsApp service will be provided to Karachi and neighboring areas. It’s the first-ever utility being provided in power and electricity departments.
The service will be easy and hassle-free and will be available 24/7. The service will be real-time.
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There are many other features included such as technical complaints, receiving duplicate accounts and documents such as income tax certification, downloading of new connection forms and checklists for documents required.
The covid-19 caused many businesses and organizations to shift to alternate digital solutions all over the globe which includes internet and mobile banking for online payments and transactions.
According to the report, the number of smartphone owners increased by 10% compared to the previous year’s, 2020. And about 77% of utility bills were paid online in Pakistan.
According to K-Electric, there has been a spike in Alternative Delivery Channel use, which reflects the increase in online payments, about Rs7.5 billion.
Since WhatsApp is a quite popular and almost first choice of communication in every field, it is indeed a better option to interact with customers with ease.