User Panel

Get to know your personal space, how to track points, manage reviews, see badges, and keep your activities in one place.

Your Personal Space

Here's everything you need to know about setting up and accessing your user account, managing your profile, and earning HOP points and badges.

🧑‍🔧 User Accounts & Profiles

What is a user account?

How is a user account different from a user profile?

Is my profile publicly visible?

What information is kept private?

What happens if I forget my password?

How do I manage notifications?

🎁 HOP Points & Badges

What are HOP Points (HOPs) and how do I earn them?

What are levels and badges?

Can I redeem HOP points for discounts?

💳 Payments & Transactions

How are payments handled?

Can I get a refund if I am not satisfied?

What happens if I pay a seller directly?

How do I raise a complaint or dispute?

🛍 Refunds & Returns

Who handles refunds and returns?

How do I request a refund or exchange?

What happens with services (appointments or bookings)?