Check how deliveries and service confirmations work, including timelines, updates, and responsibilities.
HouseOfPakistan, developed and supported by Maven Logix (Pvt) Ltd, operates as a hyperlocal digital platform that facilitates exchange of goods and services between buyers and independent sellers and service providers across Pakistan. Our role is to facilitate discovery and provision of a robust review and ratings system that enables buyers to share their experience, ensuring transparency and maintenance of quality standards.
1.1 HouseOfPakistan does not directly manage shipping, logistics, or delivery of any product or service.
1.2 Deliveries are the sole responsibility of sellers and/or their chosen third-party logistics partners and independent delivery agents.
1.3 The platform provides a reviews and ratings system that enables buyers to share their delivery and service experiences, ensuring transparency and maintaining quality standards.
1.4 Delivery timelines, costs, and conditions may vary from seller to seller, and buyers are advised to review these details before placing an order.
1.5 HouseOfPakistan’s role is limited to providing a digital space for transactions and facilitating dispute communication when required, without assuming liability for delivery outcomes.
2.1 Each seller is solely responsible for arranging delivery of their products and provision of services.
2.2 Sellers must clearly communicate delivery date, location, timelines, charges, and conditions to buyers before accepting an order.
2.3 Any issues related to late delivery, damage in transit, or non-delivery are to be resolved between the buyer and the seller.
3.1 Sellers may use third-party logistics or courier services integrated into the platform. In such cases, delivery timelines and charges are set by the courier partner or the seller.
3.2 Sellers also have the option of integrating independent delivery partners into the system to better automate their business process. In such cases, delivery timelines and charges are set by the seller.
3.3 HouseOfPakistan is not liable for delays, damages, or errors caused by third-party service providers.
4.1 Buyers are required to provide accurate delivery information (address, contact details, etc.) at the time of placing an order.
4.2 Buyers should confirm delivery costs, timelines, and return procedures with sellers before making a purchase.
4.3 Buyers must ensure availability to receive the delivery at the agreed time and location, or make alternative arrangements directly with the seller or courier.
4.4 Buyers are responsible for checking the condition of goods or services upon delivery and promptly reporting any issues to the seller.
4.5 Buyers are encouraged to use the reviews and ratings system to share their delivery and service experience, helping maintain transparency and quality across the platform.
4.6 Buyers must not misuse the dispute process by raising false or fraudulent complaints.
5.1 HouseOfPakistan does not assume responsibility for:
5.2 The platform’s role is limited to facilitating communication and, where applicable, providing dispute support.
